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CUE-CD Frequently Asked Questions

Do the cue CD’s have music on them?

We do not offer music on our CD's. Our cue CD’s have only the ‘change station’ and the additional exercise prompts, so they will work with the music you already have in your gym. We do offer a nice selection of aerobic music, which you can check out here.

How often will my members be prompted to perform a new exercise?

All of our CD's have the regular "change stations" prompt for the first 5 minutes of play. At that point the CD will prompt the members to perform the specific task (sit-ups, jumping jacks, etc.). Then the CD has another 5 minutes of "change stations", followed by a heart rate check......and so on. So, in a 30-minute session with a cue CD the member will perform the new exercise 3 times.....5, 15 and 25 minutes into the CD. They will also perform a heart rate check 3 times.....10, 20 and 30 minutes into the CD. (NOTE: The heart rate check will only be included if you select it on the ordering page.)

For example, our 30-second “Jumping Jacks” CD (Female Version) begins like any other cue CD by reminding the members to "change stations" at 30-second intervals. After 5 minutes the CD says: "All right ladies, it's time to do some jumping jacks! Move towards the center of the circuit, allow yourself enough room for safety, and begin doing jumping jacks now. [17 seconds silence] Stop. Great job! Move to the next station and continue your workout."

How long will it take to receive my CD’s?

We will ship immediately upon receipt of your order. We ship via First Class USPS mail, so you should expect to receive your order within 3-5 days. NOTE FOR OUR CANADIAN CUSTOMERS: Customs has been causing some delays, and some orders have taken between 8-9 days.

How long will each CD play?

The audio on our CD(s) is recorded in two separate tracks. These tracks are identical and are about 30 minutes in length. So, when the CD is inserted it will provide about one hour of play. For continual play, simply push the “repeat” button on your CD player.

Do you take special orders?

Yes, we can often fill special orders. If your request requires additional editing time, the cost will be $20 per CD. If your request requires additional studio (recording) time, there will be a one-time $150 cost to record and produce your CD. Email all special order requests to info@cuecd.com or call us at 208-891-0420.

What is your return policy?

We will gladly provide a full refund for any defective CD’s. Simply notify us via email (info@cuecd.com) if you have a defective CD and then return the defective CD(s) to us. A full refund will be issued immediately upon receipt of the defective CD’s.

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